Frequently Asked Questions
Congratulations on purchasing your Toronto Harbour Tour ticket! With your tickets you can come enjoy a cruise on the Toronto Harbour and through the scenic Toronto Islands. It really is the best view in town!
Here we have listed the answers to some Frequently Asked Questions about the tour, and how you can use your ticket.
Q: Do I need to book in advance to take the tour?
A: No, you do not need to book in advance. You simply show up to our dock ahead of a scheduled departure and show your ticket to our staff. They will get you on the next available departure. Our schedule changes based on the season, so click here to see when the tour departs. We do ask, however, for larger groups of 10 or more to contact us ahead of time to reserve a time.
Please note, our vessels have a maximum capacity that is always adhered to. If the next departure is sold out, you may have to wait until the next departure after. But don’t worry! This does not happen too often, and we have departures leaving every 30 minutes through July and August.
Q: What about small children?
A: Children two and under are FREE. You do not need to purchase a ticket or pay for children two years old or younger.
Q: Where do I go to take the tour?
A: Our dock is located at Pier 6. This is right at the intersection of York St. and Queen’s Quay West, at the heart of Toronto’s waterfront. It is a short walk, or two streetcar stops from Union Station. Click here for a map of our location.
Q: Where can I park?
A: There is no onsite parking, however there are quite a few parking lots within walking distance of our location. Click here to see a map of parking lots near us.
Q: When Can I take the tour?
A: Your voucher is valid for a one-time use, any day of the week. Your voucher expires at the end of our season on October 12th, 2020.
Q: Does your tour stop on the islands?
The tour is a 50 minute continuous cruise. If you would like to visit the islands, our Water Taxi service is a great way to get you there quickly. This service will be available daily from May to September (subject to weather conditions).
Q: Is the tour narrated?
A: Yes! We think you’ll find we have the best tour guides around! Our tour guides are young, energetic, engaging, and the tour has a very interactive feel. It combines education with entertainment, and you will hear all about the city of Toronto, plus our unique perspective on Toronto’s waterfront and the Toronto Islands.
Q: What happens to the tour in bad weather?
A: It may happen that bad weather will alter our tour schedule or require us to shut down tours on a regularly scheduled day. Usually, there are only a handful of days throughout the year in which the tour must be shut down for this reason. If a tour is canceled and you have tried to use your Groupon ticket, don’t worry, your ticket is good any time throughout the 2020 season.
Q: What is your cancellation policy?
A: All tickets purchased online are valid up until October 12th of the year of your purchase. If you are unable to use your ticket(s) due to a cancellation on the part of Toronto Harbour Tours Inc. such as bad weather, or other reasons, you will be entitled to a full refund, or given the option to reschedule for another date within the current year.
If you are a “NO SHOW” for your scheduled tour date and time you will be given the option to reschedule for another date within the current operating season. NO SHOW tickets are non-refundable.
Unused tickets passed October 12th of the purchased year will be non-refundable.